Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"5118ecbb6cf4278102cd7a2e7ffe7a40785a12d1_lout","branding":{"id":"3","key":"ccm","name":"Customer Care Management","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#228182","headerLinkHoverBGColor":"#228182","headerBadgeColor":"#228182"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8f3e53d7-f2e4-4517-9462-dc81e282b8da/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjlhMGIyYS0xZWM2LTRjYzItYWExYi03NzU4MjA0NmNmOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmM2U1M2Q3LWYyZTQtNDUxNy05NDYyLWRjODFlMjgyYjhkYSI6WyJyZWFkIl19LCJleHAiOjE3NjkwNzA1MjcsIm5iZiI6MTc2OTA2OTkyN30.wAUpnujKVl2Dtm3upgyY9_z538ntM3ScHijB41WhsFw&client=0b9a0b2a-1ec6-4cc2-aa1b-77582046cf91&mode=fit","logoId":"8f3e53d7-f2e4-4517-9462-dc81e282b8da","isLogoAvailable":true,"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/39300ce5-c224-40b7-ba9f-bb8155148379/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjlhMGIyYS0xZWM2LTRjYzItYWExYi03NzU4MjA0NmNmOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5MzAwY2U1LWMyMjQtNDBiNy1iYTlmLWJiODE1NTE0ODM3OSI6WyJyZWFkIl19LCJleHAiOjE3NjkwNzA1MjcsIm5iZiI6MTc2OTA2OTkyN30.rCAN4HXNVTcqa0gKWRfHTcV5VenNRnkhJD5iExw1cdk&client=0b9a0b2a-1ec6-4cc2-aa1b-77582046cf91&height=300&mode=fit","bannerMediaApiFileId":"39300ce5-c224-40b7-ba9f-bb8155148379","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"ccm","projectId":10101,"serviceDeskId":3,"name":"Customer Care Management","description":"<p>Welcome! You can raise a request for Customer Care Management using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"31","name":"Account Services - Request","descriptionHtml":"","callToAction":"Account Services - Request","introHtml":"<p>Use this option for GDPR requests, Special Account issues, and more</p>","icon":10518,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[4],"key":""},{"id":"16","name":"Billing questions","descriptionHtml":"<p>Make sure you include the email or username that you purchased the product(s)</p>\n<ul class=\"alternate\" type=\"square\">\n <li>If your JIRA login is the same, you do not need to include</li>\n</ul>","callToAction":"Billing questions","introHtml":"<p>Choose this if you have questions about billing.</p>","icon":10536,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[7],"key":""},{"id":"32","name":"General Feedback","descriptionHtml":"","callToAction":"General Feedback","introHtml":"<p>Useful for areas outside these tickets such as a provider you found with our help</p>","icon":10482,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[4],"key":""},{"id":"29","name":"Information Request - General","descriptionHtml":"","callToAction":"Information Request - General","introHtml":"<p>Questions for Sterling?</p>","icon":10467,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[9],"key":""},{"id":"30","name":"Information Request - Scheduling","descriptionHtml":"","callToAction":"Information Request - Scheduling","introHtml":"<p>Trying to find a time to interview?</p>","icon":10467,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[9],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"27","name":"Provider - Affiliate Support","descriptionHtml":"","callToAction":"Provider - Affiliate Support","introHtml":"<p>Issues with compensation, product marketing</p>","icon":10550,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"25","name":"Provider - Consult Questions","descriptionHtml":"<p>For specific questions, this form is preferred:<br> <a href=\"https://mthfrsupport.atlassian.net/servicedesk/customer/portal/3/create/25\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://mthfrsupport.atlassian.net/servicedesk/customer/portal/3/create/25</a></p>","callToAction":"Provider - Consult Questions","introHtml":"<p>Have a question about Sterling's Consults?</p>","icon":10550,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"28","name":"Provider - Find-A-Provider Questions","descriptionHtml":"","callToAction":"Provider - Find-A-Provider Questions","introHtml":"","icon":10550,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[8],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[8],"key":""},{"id":"14","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help with Sterling's App or another service on the site?</p>","icon":10520,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"},{"id":6,"name":"Provider Only"},{"id":7,"name":"Billing Questions"},{"id":8,"name":"Backend Questions or Comments"},{"id":9,"name":"Media Reporters"}],"orderMapping":{"4":[32,31,14,20],"9":[30,29],"6":[28,27,25],"7":[16],"8":[22,23,24]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CCM","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjlhMGIyYS0xZWM2LTRjYzItYWExYi03NzU4MjA0NmNmOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwNzExMjcsIm5iZiI6MTc2OTA2OTkyNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.o1kuuj_67mkRxP-7Z_j6YJZBwemE1RrfVJJoi4ld45U","targetCollection":"upload-project-10101","endpointUrl":"https://api.media.atlassian.com","clientId":"0b9a0b2a-1ec6-4cc2-aa1b-77582046cf91","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}