Jira Service Management

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You may notice issues that have been ongoing at the site. Expect in the near future to be reached out with an email if your account was affected.\nThis was recently resolved for good, but unfortunately not without its pains.\nThank you and Regards,","translations":{"ru-RU":{"localeDisplayName":"Russian (Russia)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Help Center","sharedPortalName":"Help Center","announcementHeader":"Notice for Users","announcementMessage":"Some reports are out of sync. You may notice issues that have been ongoing at the site. *Expect in the near future to be reached out with an email if your account was affected.*\n\nThis was recently resolved for good, but unfortunately not without its pains. \n\nThank you and Regards,","localeDisplayName":"English (United States)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/39300ce5-c224-40b7-ba9f-bb8155148379/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjlhMGIyYS0xZWM2LTRjYzItYWExYi03NzU4MjA0NmNmOTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5MzAwY2U1LWMyMjQtNDBiNy1iYTlmLWJiODE1NTE0ODM3OSI6WyJyZWFkIl19LCJleHAiOjE2ODU3MzU2NjIsIm5iZiI6MTY4NTczNTA2Mn0.qvWpWzBjcdU1G-6SG_wS6B3tVK-mbcnC-Tu7pjilq0w&client=0b9a0b2a-1ec6-4cc2-aa1b-77582046cf91&height=300&mode=fit","bannerMediaApiFileId":"39300ce5-c224-40b7-ba9f-bb8155148379","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"ccm","projectId":10101,"serviceDeskId":3,"name":"Customer Care Management","description":"Welcome! You can raise a request for Customer Care Management using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"31","name":"Account Services - Request","descriptionHtml":"","callToAction":"Account Services - Request","introHtml":"Use this option for GDPR requests, Special Account issues, and more","icon":10518,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[4],"key":""},{"id":"16","name":"Billing questions","descriptionHtml":"Make sure you include the email or username that you purchased the product(s)\n<ul class=\"alternate\" type=\"square\">\n <li>If your JIRA login is the same, you do not need to include</li>\n</ul>","callToAction":"Billing questions","introHtml":"Choose this if you have questions about billing.","icon":10536,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[7],"key":""},{"id":"32","name":"General Feedback","descriptionHtml":"","callToAction":"General Feedback","introHtml":"Useful for areas outside these tickets such as a provider you found with our help","icon":10482,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[4],"key":""},{"id":"29","name":"Information Request - General","descriptionHtml":"","callToAction":"Information Request - General","introHtml":"Questions for Sterling?","icon":10467,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[9],"key":""},{"id":"30","name":"Information Request - Scheduling","descriptionHtml":"","callToAction":"Information Request - Scheduling","introHtml":"Trying to find a time to interview?","icon":10467,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[9],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10549,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"27","name":"Provider - Affiliate Support","descriptionHtml":"","callToAction":"Provider - Affiliate Support","introHtml":"Issues with compensation, product marketing","icon":10550,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"25","name":"Provider - Consult Questions","descriptionHtml":"For specific questions, this form is preferred: <a href=\"https://mthfrsupport.atlassian.net/servicedesk/customer/portal/3/create/25\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://mthfrsupport.atlassian.net/servicedesk/customer/portal/3/create/25</a>","callToAction":"Provider - Consult Questions","introHtml":"Have a question about Sterling's Consults?","icon":10550,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"28","name":"Provider - Find-A-Provider Questions","descriptionHtml":"","callToAction":"Provider - Find-A-Provider Questions","introHtml":"","icon":10550,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"22","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10545,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[8],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10535,"iconUrl":"https://mthfrsupport.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[8],"key":""},{"id":"24","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? 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Please request through <a href=\"https://mthfrsupport.atlassian.net/servicedesk/customer/portal/3/group/4/create/31\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Account Services</a> and select “Other” as an option and add the term “Lost” account or purchase. make sure to include the email the account is registered under. If you have a receipt, this will help expedite your major issue.\nThank you for your patience.","defaultLanguageHeader":"Lost Accounts - Workaround in place","defaultLanguageMessage":"We had some major updates in late January that caused orders to go missing. we are investigating the root issue, and request users to use JIRA or Facebook Messenger (please include email registered) to report missing or incorrect items.\n\nWe have a workaround in place but are close to restoring access. 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